Frequently Asked Questions

1. How long are the shipping times?

Your products will ship within 1-5 days of you placing your order and then take from 10-20 days to reach your doorstep. Each product at On-The-Move Favorites has an estimated delivery time that you can find in the product description.

2. What is your return policy?

Instead of returning items, contact us for a full refund. Why? Returns run counter to our emphasis on sustainability; every return has a carbon footprint. So just tell us what went wrong, send along a pic and we'll give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package go ahead and do one of three things: recycle it, donate it or enjoy it.

4. What happens if I receive the wrong item?

If there is an issue with your order: if it's the wrong size, wrong color, defective or otherwise not exactly what you wanted then simply notify us and we'll give you a refund.  You won't be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges.  However if for any reason you did not get the exact product you expected just tell us what went wrong, send along a pic and we'll give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.